When will I receive my refund?
Once your return has been received by our warehouse please allow 14 working days for this to be processed, although we always endeavour to process all refund as quickly as possible. It can then take a further 3 to 4 days after we have processed a refund...
I don´t have my returns form. What should I do?
If you no longer have your returns form, include a letter with your name, address, email address, daytime telephone number and order number.. Please let us know the item you are returning and the reason you are returning it.
How do I make a return?
We recommend that returns are made via Collect+. This service will cost £5.00 and will be deducted from your total refund amount once we have received the item you are returning.
You can book in your return at > RETURN.DUSK.COM
You will be emailed...
Can I exchange something from my order?
We are not able to offer exchanges. If you haven´t received a dispatch email for your order, we may be able to cancel the unwanted item before it gets to you, then issue a refund. However if your order has already been dispatched and you have receievd...
How will I know that you have received my return?
If you have used Collect+ you can see if and when we received your parcel by clicking your tracking link. The date it was "delivered to customer" is the date we accepted your return back into the warehouse.
Once your return has been received by our...
What is your returns policy?
We want you to be delighted with your purchase but if you are not you can return any item within 30 days of receipt provided that the product is returned complete, in perfect condition, unused, unwashed and with its original packaging.
Our returns ...
Which items cannot be returned?
For health and hygiene reasons we are unable to accept returns in respect of the following items unless they are returned unused and in their original packaging:
- Mattress toppers
- Mattress and pillow protectors
I received a faulty item. What do I do?
We are always very disappointed on the rare occasions our customers receive a faulty item. If you have identified the fault within 30 days of purchase, then you can return the item under our normal return policy for a full refund. Make sure you let us...
Can I return an item I received as a gift?
An item that was received as a gift can be returned under our return policy. Refunds can only be made to the debit card, credit card or other payment method used when the gift was purchased. This does not affect the purchaser's legal rights.